What do you like most about your job? Getting to meet new people and providing them with exceptional customer service.
Why does your work stand out from your competitors?Well, I will not say anything negative about our competitors, but I know our work speaks for itself. We take pride in the service that we provide. I often say that “we provide quality work with a personal touch”! What do you wish customers knew about you or your profession? How physically demanding it is. It's not as simple as picking a pool table up and moving it. Sometimes we are requested to move pool tables upstairs and with each slate weighing more than 150 lbs. this can be physically challenging. Another thing is the Florida summer heat can be brutal, moving a pool table with a heat index of 103 degrees can take a lot out of you...
Describe the most common types of jobs you do for your clients. Moving pool tables, Re-felting pool tables, Setting up pool tables. Restoring pool tables.
What questions do your customers most commonly ask you? "Do you really have to completely disassemble a table to move it"? If it is a home table, the answer is YES. The common misconception is that pool tables can be moved in one piece. Unfortunately, when people try to that, they not only damage the table but end up damaging themselves.
What are the latest developments in your field? Are there any exciting things coming in the next few years that will change your line of business?The newest craze is the logo pool table felt. You can now have your pool table re-felted with your favorite football team's logo in the middle, a photo of your pet, or whatever you can imagine. It is a great concept but is expensive and we actually like to advise our customers against it. The reason is the cloth is made out of polyester, not the woolen blend of an actual pool table cloth. You will have no playability using logo cloth. We suggest if you want the logo of your favorite sports team on your table, invest in a pool table cover with the logo on it. This way you can have a great playing pool table without ruining it. What important information should buyers have thought through before seeking you out? Call us and talk to us personally; we can answer any questions that they might have. Buying a pool table is like buying a car. Know what you are looking for, know what you are willing to spend and most of all make sure you have the space for it.
What advice do you have for a customer looking to hire a provider like you?Look for years of experience, look for guarantees, look for references, look for professionalism. Speak to the owners of the company; "Do they make you feel welcomed"? In our business, we add a personal touch and do not make our customers feel like just a number. You invest a lot of money into buying a pool table, so you should receive top-notch service when having it set up or moved.